Frequently Asked Questions

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What is PG To KG?

PG To KG is an online tutoring service. We help students find the right private tutors from across Australia, and conduct lessons online. Our goal is to make the best private tutors, conveniently accessible to you, wherever you may be.

How does it work?

Simply search by subject, review available tutors, select your preferred one, then schedule a private lesson and learn online. See how it works, or alternatively start your search.

Who are the tutors?

PG To KG tutors come from all across Australia, and include teachers, subject experts, university students and more. Each tutor provides details of their experience, qualifications and describes their teaching style on their profile page.

How do I know if a tutor is good?

Pick a tutor based on their profile, expertise, qualifications, and the ratings and reviews from students they’ve already tutored. As part of the Tutor Approval Process we also validate their qualifications to give you extra comfort.

How much does it cost?

It depends. Each tutor sets their own price which takes into consideration their qualifications, experience and demand for their area of expertise. How do lessons take place online?

How do I book a lesson?

That’s easy. All lesson are booked online via a tutors profile page. Once your lesson is booked, you’ll receive an email confirmation, and then a lesson reminder once your online lesson gets closer.

What if I need to change my lesson?

No worries! When you receive your lesson confirmation, it will include information on how to cancel or change the time of your lesson. Just make sure you do it within 24hrs hours of the lesson, otherwise you might incur a charge.

What is your cancellation policy?

Tutors reserve the right to charge a cancellation fee for lessons cancelled within 24hrs of the confirmed time. The cancellation fee is 25% of the lesson price. If you need to re-schedule, no worries! Just message your tutor well beforehand.

What is your refund policy?

All issues relating to refunds, disputes or chargebacks are managed by PGtoKG, not individual tutors. Requests for refunds must be made by emailing within 24hrs of the lesson taking place. PGtoKG will permit refunds if:

  • 1. both the tutor and student consider the lesson unsatisfactory;
  • 2. If there was a technical problem and alternative options were not suitable substitutes
  • 3. If PGtoKG determines the session to be unsatisfactory.

How does payment work?

Before you can book a lesson you’ll be required to provide a credit card. Just before the lesson takes place, your nominated credit card will be charged, by PgtoKg, for the price of the lesson.

Is payment secure?

Completely. We use the services of eWay – a global payment gateway provider. The payment gateway uses EV SSL Certificates to protect all transaction details, ensuring that credit card and customer data is safe.

What are the System Requirements?

We’re using cutting edge web technology to deliver the PGtoKG classroom online. To give you the best experience please use the Google Chrome browser.

What about my privacy?

We take your privacy very seriously and will protect your information. We encourage you to read our Privacy Policy.

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